Frequently Asked Questions
Delivery Information
What delivery types are available?
There are 3 types of delivery on anaumnau.com: basic delivery ( 5 to 24 hours), express (1 to 5 hours) and vendor delivery (depends on the vendor).
What products does Anaumnau deliver?
Anaumnau delivers furniture, building materials, lighting fixtures, paint, home appliances, decor items, tools, plants, fertilizers, roofing sheets, etc...
Where does Anaumnau deliver?
Anaumnau currently delivers only in Almaty. Out of town deliveries will start within the next 6 months.
Can orders be picked up in stores?
Yes. Orders from certain vendors can be picked up in stores.
Payment Information
What payment methods are available?
We currently only accept mobile money payments (Halyk transfer and Mobile Money) and bank transfers. We are still working to add visa and mastercard as payment options.
How long does payments to the vendor take?
Payments to vendors are processed every day. The payment timeline cannot exceed 24 hours.
